Deeply Rooted Ecosystem

Refund & Cancellation Policy

Last updated: September 28, 2026

We keep our programmes small and personal, and we begin preparing for each client the moment they join. This policy explains how payments, cancellations, and refunds work for every paid offering from Deeply Rooted Ecosystem LLC. Please read it before you make a payment.

In short: we never take payment until you have been accepted into a programme. Once your place is confirmed and paid for, fees are non-refundable — except in the situations listed in sections 4 and 6 below.

1. Who this policy applies to

This policy applies to all paid services provided by Deeply Rooted Ecosystem LLC (“we”, “us”, “our”), including:

The Mighty Oaks — our three-month online business development programme.
The Forest — our hybrid mastermind (five days in person, followed by five months online).
Workshops — live workshops delivered online or in person, including workshops for coaching schools and organisations.
Any other consulting, coaching, or mentoring services we invoice for.

The Garden is free, so no payment or refund applies.

2. Before you pay

Our paid programmes begin with a conversation. We only invite you to join once we both feel it is the right fit, and no payment is taken until you have been accepted. Prices, what is included, and available payment options are shown on each programme page and confirmed in writing before you pay.

3. Our general refund policy

Because places are strictly limited (for example, six Mighty Oaks per season and eight Forest members per cohort), and because we reserve your place and begin preparing personalised work as soon as you enrol, all fees are non-refundable once your place has been confirmed and payment has been made. This includes situations where you decide not to continue, stop attending, or do not use all of the sessions or materials included in your programme.

4. Programme-specific terms

The Mighty Oaks

Fees are non-refundable once your place is confirmed and paid for.
If something serious and unforeseen (such as illness or bereavement) prevents you from starting, and you tell us in writing before your first session, we will move your place to a future season at no extra cost. This can be done once.

The Forest

The investment is non-refundable after acceptance and payment.
If you are unable to travel to Bali, we will refund the in-person costs (accommodation and meals), and you will still take part in the five months of online implementation support.
Flights, travel insurance, visas, and any other travel costs are your responsibility and are not covered by this policy.

Workshops

If you need to cancel a booked workshop, tell us in writing at least 14 days before the scheduled date and we will reschedule it or refund the workshop fee in full.
Cancellations made fewer than 14 days before the workshop are non-refundable, but we will do our best to offer a new date.

5. Payment plans

Where we offer payment in instalments, choosing a payment plan is a commitment to the full programme fee — it is not a month-to-month subscription. If you stop participating, the remaining instalments are still due. If an instalment is more than seven days overdue, we may pause your access to sessions and materials until it has been paid.

6. If we cancel or change something

If we cancel a programme or workshop, you will receive a full refund of any amount paid for services not yet delivered.
If we need to move the dates of an in-person experience, you can choose the new dates or receive a full refund of the amounts paid for the in-person portion.
If a scheduled session has to be moved on our side, we will reschedule it at a time that works for you.

7. Rescheduling one-on-one sessions

You can reschedule a one-on-one session by letting us know at least 24 hours in advance. Sessions missed without notice, or cancelled with less than 24 hours’ notice, are counted as delivered and are not refunded or replaced. Group sessions are recorded where stated on the programme page and are not individually rescheduled.

8. Removal from a programme

We may end a client’s participation if they seriously or repeatedly breach our Terms & Conditions — for example, by treating other members disrespectfully or sharing programme materials without permission. In that case, fees already paid are not refunded.

9. How to request a cancellation or refund

Email us at steward@deeplyrooted.space with your name, the programme or workshop, and the reason for your request. We will reply within five business days. Approved refunds are issued to the original payment method within ten business days of approval. We do not charge a fee for issuing a refund, but we cannot refund bank, currency-conversion, or card-processing fees charged by third parties.

If you have a concern about a payment, please contact us first — we are always happy to talk, and most issues can be resolved quickly and directly.

10. Your legal rights

Our services are provided to business owners and professionals for business purposes. Nothing in this policy limits any rights you may have under laws that cannot be excluded by agreement.

11. Contact us

Deeply Rooted Ecosystem LLC
30 N Gould St, Sheridan, WY 82801, USA
steward@deeplyrooted.space

This policy forms part of our Terms & Conditions.